Frequently Asked Questions
General Questions
What is Tech Pipashu?
Tech Pipashu is a gadget retail business founded and operated by four passionate tech enthusiasts. We specialize in offering carefully curated gadgets and technology products that enhance your daily life.
Where are you located?
We operate both online and through our physical location. Visit our Contact page for detailed location information and store hours.
Are your products authentic?
Absolutely! We source all our products from authorized distributors and reputable brands. Every gadget we sell is 100% genuine and comes with manufacturer warranties where applicable.
Do you have a physical store I can visit?
Yes! We welcome customers to visit our store to see products in person, get hands-on demonstrations, and speak directly with our knowledgeable team.
Ordering & Payment
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. You can also call us or visit our store to place an order in person.
What payment methods do you accept?
We accept major credit cards, debit cards, mobile payments, bank transfers, and cash for in-store purchases.
Is my payment information secure?
Yes. We use industry-standard encryption and secure payment gateways to protect your financial information.
Can I modify or cancel my order?
If your order hasn’t been processed yet, we can modify or cancel it. Please contact us immediately at this number 01581826787 for assistance.
Do you offer installment plans?
We offer flexible payment options for select products. Contact us to learn more about available installment plans.
Shipping & Delivery
Do you offer home delivery?
Yes! We provide delivery services within Bangladesh. Delivery charges vary based on location and order value.
How long does delivery take?
Standard delivery typically takes 2-5 business days depending on your location. Express delivery options are also available.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email or SMS to monitor your delivery status.
What if I’m not home during delivery?
Our delivery partner will attempt to contact you. If you’re unavailable, they’ll leave a notice with instructions for rescheduling or pickup.
Returns & Exchanges
How do I return a product?
Contact our customer service team to initiate a return. We’ll provide instructions and, if applicable, arrange for pickup.
Are there any items that cannot be returned?
Opened software, personalized items, and certain hygiene-sensitive products may not be eligible for return. Check product-specific policies before purchasing.
How long do refunds take?
Once we receive and inspect your returned item, refunds are processed within 5-7 business days to your original payment method.
What if my product arrives damaged?
Contact us immediately with photos of the damage. We’ll arrange a replacement or full refund at no additional cost to you.
Product & Warranty
Do your products come with warranties?
Most of our products come with manufacturer warranties. Warranty terms vary by brand and product – check individual product pages for details.
What if my product stops working?
If your product is under warranty, contact us with your order details. We’ll assist with repairs, replacements, or warranty claims.
Do you offer product demonstrations?
Yes! Visit our store for hands-on demonstrations of many products, or check our website for video demonstrations and tutorials.
Can you help me choose the right product?
Absolutely! Our team of four owners and staff members are tech enthusiasts who love helping customers find the perfect gadget. Contact us anytime for personalized recommendations.
Do you test products before selling them?
Yes. Our owners personally evaluate many products before adding them to our inventory to ensure quality and functionality.
Customer Support
How can I contact customer service?
You can reach us via email at [email], call us at [phone], or visit our store during business hours. We’re also active on social media!
What are your customer service hours?
Our customer service team is available [days and hours]. We typically respond to emails within 24 hours on business days.
Do you offer technical support?
Yes! We provide basic setup assistance and troubleshooting for products purchased from us. For complex issues, we’ll connect you with manufacturer support.
Can I speak directly with one of the owners?
One of our four owners is usually available in-store or can be reached by appointment for special inquiries or business discussions.
Promotions & Loyalty
Do you have sales or promotions?
Yes! We regularly offer promotions, seasonal sales, and special deals. Subscribe to our newsletter or follow us on social media to stay updated.
Do you have a loyalty program?
We’re building a community of tech enthusiasts! Ask about our customer loyalty benefits and how you can earn rewards on future purchases.
Do you offer bulk or corporate discounts?
Yes! We provide special pricing for bulk orders and corporate purchases. Contact us directly to discuss your requirements.
Still Have Questions?
If you didn’t find the answer you were looking for, don’t hesitate to reach out. Our team at Tech Pipashu is always ready to help!
Contact Us:
Email: techpipashu@gmail.com
Phone: 01581826787
Tech Pipashu – Here to Help, Every Step of the Way